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Author Topic: Account Upgrade - MySql  (Read 545 times)
camzing
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« on: November 23, 2008, 05:15:37 AM »
I`m having problems with my upgrade on box 15. I opened an account and purchased the upgrades. A little while later I received an email to re-register. I did and I don`t have access to MySql. I submitted a ticket a week ago and have not heard back yet. I am anxious to get working on it... any ideas
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« Reply #1 on: November 23, 2008, 05:20:45 AM »
Just be patient

Support has a lot of tickets to process, only support can help you  smiley
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« Reply #2 on: November 23, 2008, 09:31:09 AM »
You should have received a conformation email when you purchased your upgrade(s). In this email is a email address. Just that for inquires and anything other related to payments and upgrades.
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« Reply #3 on: November 23, 2008, 09:43:40 AM »
When I recently purchased upgrades I did not get a confirmation message with an email address in it... this makes me feel anxious

How long does it take for upgrades to be activated? It's been about a week and a bit for me and nothing has happened on my account and I wasn't sent a priority email address to enquire through. Sad

I have all the receipts that show they have received my payment but nothing else.

I should probably just make a new thread about this right?
« Last Edit: November 23, 2008, 10:03:22 AM by Dermah » Logged
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« Reply #4 on: November 23, 2008, 02:25:16 PM »
Being that it is a weekend, it might take until next week.
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camzing
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« Reply #5 on: December 14, 2008, 02:11:28 PM »
Well...it has been 4 weeks now, still no response yet. Still waiting patiently.... ticket still open.

Quote from: Dermah on November 23, 2008, 09:43:40 AM
When I recently purchased upgrades I did not get a confirmation message with an email address in it... this makes me feel anxious

How long does it take for upgrades to be activated? It's been about a week and a bit for me and nothing has happened on my account and I wasn't sent a priority email address to enquire through. Sad

I have all the receipts that show they have received my payment but nothing else.

I should probably just make a new thread about this right?
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« Reply #6 on: December 14, 2008, 02:12:56 PM »
Try emailing them. They tend to read those first, of course, they might get pissed off. Duh
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