i can't install anything

Can't login to 110mb panel?

e.g. http://www.110mb.com/login.php or http://box16.110mb.com/login.php

- Check status of the Admin IP address, for example via http://110ss.lesley.uni.cc/
- Check Caps Lock off, password is case sensitive
- Follow the links to retrieve password via your userid and email address and try again

Can't login to Site Builder?

e.g. "STEP 1: Start Site Builder Now! or "STEP 2: Site Builder Admin Panel "

Do not change the pre-filled userid / password fields, just click "Login". The pre-filled password should be an encrypted version of your password, 30+ characters long, masked with asterisks.

If you have previously typed in the password, clear any saved passwords from your browser before trying to login again:

Firefox: Tools - Clear Private Data - (select "Saved Passwords" only) Clear Private Data Now
IE6: Tools - Internet Options - Content - AutoComplete - Clear Passwords - OK
IE7: Tools - Delete Browser History - Delete Passwords

If this still doesn't work, try using an alternate browser to see if this gets around the problem.

If you have recently changed your 110mb signon password, this will affect the Site Builder password.

Either: Click on link http://www.box16.110mb.com/wizard/help/help/site-builder-license-update.htm and follow instructions on how to access the admin panel for Site Builder - make sure that only the License box is ticked - enter your new password - Select "Go" - use this new password each time you access Site Builder.

Or: If you have not made significant changes to your site, you can repeat Site Builder step 1 to build your website, this should re-synch your Site Builder password with your new 110mb password. WARNING - This will overwrite any changes you have already made.

110mb Support

e.g. http://www.110mb.com/support/

The userid and password for using 110mb Support is separate from your 110mb userid/password which is also separate from your forum userid/password. Register from the above link to use this service.

It's also worth reviewing http://www.110mb.com/forum/how-to-get-answers-faster-t33639.0.html;msg284900#msg284900 including the bit about searching the forum, as these issues have been raised many times before.

Also, this should be in the technical forum.