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shanker4u
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« on: September 07, 2009, 12:32:54 AM » |
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it is very useful for us if we use livechat because there may be situation where we need technicians very urgently and if we use forums it may take a lot of time for us to wait wait until someone responds to us Livechat will really solve this problem  |
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mghq
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« Reply #1 on: September 07, 2009, 12:38:14 AM » |
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it is very useful for us if we use livechat because there may be situation where we need technicians very urgently and if we use forums it may take a lot of time for us to wait wait until someone responds to us Livechat will really solve this problem But i see one problem with this. If there was no mods or admins in the forum they probably wouldn't be in the live chat. Most of the time there is at least one or two mods on the forum.  |
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iNDECiSiVE
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« Reply #2 on: September 07, 2009, 01:28:13 AM » |
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there is already chat at 110mb.info but rarely used anyway  |
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shanker4u
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« Reply #3 on: September 08, 2009, 02:20:04 AM » |
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But i see one problem with this. If there was no mods or admins in the forum they probably wouldn't be in the live chat. Most of the time there is at least one or two mods on the forum. the problem is we want live help ,if you are not able to handle users requests and provide live help then how would you think 110mb.com will stand in top position in providing customer support, provide support and receive thanks  110mb.com is such a huge site and not providing live support,its something to be noticed |
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rvtraveller
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« Reply #4 on: September 08, 2009, 07:05:10 AM » |
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Problem: Live Support requires more support staff.
Problem: More support staff means more staff wages.
Solution: Paid upgrade anyone?
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shanker4u
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« Reply #5 on: September 09, 2009, 12:05:53 AM » |
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Problem: Live Support requires more support staff.
Problem: More support staff means more staff wages.
Solution: Paid upgrade anyone?
that means do you want to provide provide live support only for upgraded members |
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rvtraveller
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« Reply #6 on: September 09, 2009, 01:44:55 AM » |
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No it means that live support requires more staff which would want to get paid and ergo require more money. This money has to come from somewhere. Besides, how many issues really require you to chat with support staff? 9.8/10 issues can be handled on the forums or support ticket/email. Also how many other free hosts out there have live support?
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manicgames
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« Reply #7 on: September 09, 2009, 06:36:43 AM » |
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Ok. Problems with this "live support" theory.
1. Nobody would visit the forums, meaning the same questions would be asked over and over.
2. People would constantly bug the hell out of the chat staff "I want my upgrades!", etc.
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shanker4u
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« Reply #8 on: September 09, 2009, 08:47:08 PM » |
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ok now i understood the great use of forum instead of live chat ,yes if we use livechat then the point of reasking questions will be repeated.this can only be solved with a forum you really think guys before you start to do work. now m mouth is shut on asking about live chat  |
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Piotr GRD
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« Reply #9 on: September 09, 2009, 09:15:01 PM » |
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There was a live chat in the past - not 24/7, only several hours a day, but there was. And has been shut down long time ago. Later on even support ticket queue gets longer and longer...
Instead live chat - getting support ticket queue short enough to answer in reasonable time would be great improvement. Requirements to do that - the same...
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vonly
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« Reply #10 on: September 18, 2009, 03:49:48 PM » |
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ok now i understood the great use of forum instead of live chat ,yes if we use livechat then the point of reasking questions will be repeated.this can only be solved with a forum
you really think guys before you start to do work.
now m mouth is shut on asking about live chat
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Clookster
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« Reply #11 on: October 13, 2009, 12:39:53 AM » |
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Ok. Problems with this "live support" theory.
1. Nobody would visit the forums, meaning the same questions would be asked over and over.
2. People would constantly bug the hell out of the chat staff "I want my upgrades!", etc.
3. 60 people asking 50 questions at the same time... vs few 'moderators'  Piotr you've got a point, I have no idea how ticket status's are, but you're someone I can believe, so that definitely would be a major improvement! |
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tchat5
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« Reply #12 on: November 03, 2009, 07:14:04 AM » |
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manicgames
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« Reply #13 on: November 03, 2009, 09:51:16 PM » |
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Another one post wonder.
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The Melancholy Of 110mb.com
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« Reply #14 on: November 04, 2009, 01:22:50 AM » |
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well at least he aint spamming (ads) on the forum...
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Jason Bradbury
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« Reply #15 on: November 04, 2009, 05:45:07 AM » |
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With a community this size it would be so easy & cost efficient to make a live support chat (even without access to the server).
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rvtraveller
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« Reply #16 on: November 04, 2009, 05:48:52 AM » |
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With a community this size it would be so easy & cost efficient to make a live support chat (even without access to the server).
And not at all server resource efficient. |
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Jason Bradbury
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« Reply #17 on: November 04, 2009, 06:17:06 AM » |
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With a community this size it would be so easy & cost efficient to make a live support chat (even without access to the server).
And not at all server resource efficient. Not that big a deal, just get another server, 110mb make enough to dedicate one server or part of one to a chat script. |
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EpicCyndaquil
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« Reply #18 on: November 04, 2009, 11:03:37 AM » |
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With a community this size it would be so easy & cost efficient to make a live support chat (even without access to the server).
And not at all server resource efficient. Not that big a deal, just get another server, 110mb make enough to dedicate one server or part of one to a chat script. I'm sure they'd be willing to if you paid for the server plus monthly bills. Now do you understand? |
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Ğaz
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« Reply #19 on: November 04, 2009, 12:30:06 PM » |
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Personally, if 110mb ever did want to offer live chat, I'd say outsource it. Then they're not paying for the bandwidth, servers, or using their time. But I don't see live chat coming any time soon. Another one post wonder.
Makes me wonder if it's someone testing out a forum bot on a large scale. Also, ever had a 1 pm wonder? I've gotten a few of those  |
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Personal site: http://matt-shaffer.comCurrently being eaten alive by school and attempting to make a half decent game. Adios. Contact info is in profile. Might want to email me any IM details first, or I won't add you. |
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