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Author Topic: MySQL feature is inactive when it should be active  (Read 54 times)
phayz4
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« on: November 04, 2009, 07:58:27 AM »
I recently paid to have MySQL support activated and received an email message confirming that this had been done.  I logged on to check this and can see in the side panel that my maximum limit of MySQL DBs is 999 and at the moment I have created 0.  I wanted to install WordPress so I clicked on the MySQL DB option and got a message prompting me to enable MySQL support.  Since I have already done this, I don't know what's going wrong.  I note that I'm on Box17 which apparently had a problem with accounts recently, according to the "News" items at the top of the forums web page.  Could it be that I have activated MySQL support but that it's somehow not recognised because of the recent trouble with Box17?

Any help would be appreciated.
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thefluffball
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« Reply #1 on: November 04, 2009, 08:04:42 AM »
In situations like these, it's best to just wait it out for a few days and then if it still isn't working, log a ticket. If you really have to have your site up quickly, you can log a ticket immediately. Chances are it's just a lag in the system or MySQL was down when you tried to install the forum. Maybe try again now?
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