"Suspected Fraud"

[nanaycatering]

I am not sure if I should be posting this here. I am one of the unlucky many who was on Box 15. Earlier today my daughter purchased for me some upgrades using her Paypal account; we have the same surname and never thought this would be a problem. However, this is the email my daughter received, with the notice of payment received from Paypal attached (it has indeed left her account):

"Suspected fraud. Blocked from further purchases. Find another host please.

Abuse" from xxxxxx[ @ ] gmail.com

This was how abrupt it was. No explanation was given (I can only assume it was because the payment was not from my name), but it still seems very abrupt.

No indication is given of what is to be done (if the services can still be used or not) or indeed if the payment will be refunded. I have sent a ticket and indeed forwarded the email (which clearly shows my daughter´s name as the payee) with the query to the reply to email and the account email given in the thank you e-mail. These were both returned with a "Mail Status Notification: Failure"

I understand this is a free service, but this is no way to treat honest people. If it weren't for the bristling I feel when given orders for no reason, I would indeed go find another host. I am tempted to do that regardless, but would at least like an explanation as to this treatment.

Thank you.


EDIT: The payment has been refunded, but there has still been no explanation. How can I contact someone directly instead of being shoved around from email to email that does not receive my messages?

[bind]

I am one of the unlucky many who was on Box 15.

This was how abrupt it was. No explanation was given (I can only assume it was because the payment was not from my name), but it still seems very abrupt.

I understand this is a free service, but this is no way to treat honest people. If it weren't for the bristling I feel when given orders for no reason, I would indeed go find another host. I am tempted to do that regardless, but would at least like an explanation as to this treatment.

The payment has been refunded, but there has still been no explanation. How can I contact someone directly instead of being shoved around from email to email that does not receive my messages?

this is a technical support forum, not a biilling account support forum, nor a whining bitchfest forum about your negative customer service experiences.

your issue needs to be addressed directly with 110mb support, either through the support ticket process or directly through emails instead of posting it publicly to feel a little better about someone being so "abrupt" with you or your daughter.

main 110mb.com support ticket page ... http://www.110mb.com/support/ - have some patience .. they will address your issue .. maybe not as fast as you would like, but it will get addressed eventually .. ensure the email you use is the same as the email for the paypal payment, which should be the same email as the one that set up the account. Maybe your use of many different email addresses threw up red flags ?

support emails that might work:

support@110mb.com - might work .. not sure

110mb.server[ @ ]gmail.com - the email address shown when you sign up for an account

and/or the email account shown on the paypal transaction

lastly, if you want enterprise-class performance and sweet sounding sunshine and roses customer service, go to a paid host where they make enough to put up with you.

You should be HAPPY 110mb.com is PROTECTING, not only themselves, but YOU from fraud.

[nanaycatering]

this is a technical support forum, not a biilling account support forum.

I am aware of this, which is why I was wondered if this was the right place. I was in fact looking for help on contacting 110mb.com and I thank you for the solutions you have provided. Unfortunately, I have tried all of them, and patience is not an issue, it is the fact that most of my emails get sent back. I am sorry you mistake my confusion for "crying or whining". If anyone has any more ways to contact 110mb.com, please do post. Thank you.

You should be HAPPY 110mb.com is PROTECTING, not only themselves, but YOU from fraud.

I am not unhappy that 110,mb is guarding against fraud, and in fact welcome it wholeheartedly. If you will note, however, suspected fraudster, especially innocent, is miles away from actual fraudster, especially when no reason is given for the suspicion. Prudence in business is no reason for discourtesy.

Thank you, anyway, for the helpful comments. I shall keep waiting to see if the emails that were sent are answered.

[bind]

http://whois.domaintools.com/110mb.com

[Myles Grey]

I think bind overreacted. This should be sorted out soon hopefully. Support tickets are the way to go, not emails or here, they will take awhile but eventually they'll reply.

[golfdeals]

I am not sure if I should be posting this here. I am one of the unlucky many who was on Box 15. Earlier today my daughter purchased for me some upgrades using her Paypal account; we have the same surname and never thought this would be a problem. However, this is the email my daughter received, with the notice of payment received from Paypal attached (it has indeed left her account):

"Suspected fraud. Blocked from further purchases. Find another host please.

Abuse" from speedsuccess[ @ ] gmail.com

I can see your point of view and speedsuccess's point of view, even though it was a bit harsh in it's response

"Suspected fraud. Blocked from further purchases. Find another host please.

I think that speedsuccess the owners of 110mb.com, I think, were just trying to prevent Identify theft and protecting them self's from fraud. I.e using another persons account, VISA, Master Card etc. to purchases something.

I agree with you on this point, 

"the lack of communication from speedscuccess"

, NO response, as being totally non-acceptable.

The only way, that I know of, to communicate with them, is using email support@110mb.com, this forum or via http://110mb.com/support to open a ticket.

"bind" as for your reply:

this is one of those whiner issues that needs to be addressed directly with 110mb support, either through the support ticket process or directly thorugh emails instead of posting it publicly to feel a little better about someone being so "abrupt" with you or your daughter.

Go cry and whine directly to them using of those resources and stop bitching about it on the forums.

"bind" 1. Check your spelling and 2. Check your Grammar. This forum is about freedom of expression and no one should ever be criticized, here, for their thoughts or their point of view.

[GT777]

This forum is about freedom of expression and no one should ever be criticized, here, for their thoughts or their point of view.

This forum is about: "Technical Questions & Website Design".

Not whining about negative customer service experiences.

Just because he wrapped up all his whining into a thinly veiled attempt at billing support doesnt negate the whining. He wanted to make a public statement to 110mb.com members about his negative experience. Thats NOT what this forum is for. He can write a review for free website reviews sites for that.

If he wanted real help, he would have simply stated about the reality of his identity and paypal account, save the whining, like many others have that have been red-flagged in the past. The administration is happy to help them as they always have in the past.

I hate needy whiney crybabies that have the obsessive need to be "heard" to feel a little better about themselves, especially when they compound/veil it by asking for assistance, and when I see it, I'll tell them about it ... everytime.

You do not have to like my posts. I am not that needy.

PS - the email and support site is working fine ... guess all his email and support ticket problems were glitches.

get a brain scarecrow.

ALL OFFENSE, you being a dick bind. since nanaycatering is on box 15 he/she are probably new. So they didn't know what it meant to be accused of fraud.

Just so you know, 110mb is still a business, and if they are handling other people's money they need to be professional about it if they want to kept earning money. The fraud thing is interesting, seems more like a auto-response type of poop.
but is reasonable because if it is fraud 110mb can be held responsible.

but honestly, what's with the "bug up your ass" attitude seriously....

[nanaycatering]

Thank you all. I'm at least happy to know that this is not the first time and there is hope for sorting out whatever this is.

Thank you especially for your support. Helpful comments are the reason 110mb.com has such a wonderful reputation.

[bind]

ALL OFFENSE, you being a dick bind.

I am crushed that you think of me this way, you know, because I care so very much what you think of my posts.

since nanaycatering is on box 15 he/she are probably new. So they didn't know what it meant to be accused of fraud.

It means, quite simply, that you are being accused of POSSIBLE fraud.

You don't need a degree in nuclear physics to ask the simple question, why?, by simply providing your real information for them to authenticate like they have countless times in the past when this exact situation had happened.

Just so you know, 110mb is still a business, and if they are handling other people's money they need to be professional about it if they want to kept earning money. The fraud thing is interesting, seems more like a auto-response type of poop.
but is reasonable because if it is fraud 110mb can be held responsible.

I disagree.

Apparently 110mb.com doesnt agree with you either, considering the wording of their  "possible fraud" email.

The irony of those facts are that this is their service.

They own it.

They run it.

They make the rules, decissions, and created the possible fraud email text everyone seems to find so objectionable, ergo the crying ... not you ... not anyone else here.

Personally I like straight talk from the hip without all the smancy brown nosing regardless of the relationship. I like to be spoken to that way and I speak to people that way. No Bull ... telling it like it is. Dont like it, then dont post crap to a public resource where opinionated commentary reigns. Another irony is he and you arent the only ones that have an opinion on the matter. Capice ?

Considering I do quite well in business, I think I am on the right track. People want solutions, not smancy sales/cs brown nosing, and someone truely looking for a business relationship AND your assistance isnt going to whine and cry like a baby about a couple words in an email ... well noone without an obsessive need to be heard and feel a little better inside. You can say pretty much anything you want if its the truth, and if you provide a fantastic level of service, a superior product, at competitive rates, you're golden.

but honestly, what's with the "bug up your ass" attitude seriously....

no bug up my ass.

as previously stated (you must not have read the entirety of my posts or have a short memory) ...

"...I hate needy whiney crybabies that have the obsessive need to be "heard" to feel a little better about themselves, especially when they compound/veil it by asking for assistance, and when I see it, I'll tell them about it ... everytime. ..."

you (or anyone else) do not have to agree with me (free expression - remember?).

I dont have that many pet peeves, but crap like this is a big one.

Kind of like how my wife gets on the rare occasion when I have to tune her out, hit the weight room, take a swim, or go shoot some pool with the boys to get away from it, but then I dont have to live with people online so it's easier to say what I think. It makes me feel better too

So we have come full circle .. i complain about whiners complaining about someone not sending them an email worded how they wish.

Oh dear me ... the sky is falling, Chiken Little !

[lupii]

I guess bind needs a hug. It's unethical to be aggressive to newbies, they're like children. I guess everybody with a little skill is a Dr. House wannabe. 

[MonkeyButt]

I would like to back bind up on this cause paypal is garbage.  I can understand why 110mb would be quick to refuse these payments.  One dispute and you can have your whole account frozen from paypal.

Contrary to some people's opinion.  Being direct isn't being a dick.  If you want your hand held with service than you should always look to pay for it And even then you are probably being screwed for it. 

[RBCFAQS]

The reason for this, contrary to anything said, is that some part of the information in your Paypal account is different from the information associated with your 110mb account. This is not anything against you personally, it's only a security measure to make sure the payment really is coming from the right person. If you send an e-mail to 110mb [dot] server [at] gmail [dot] com, and explain that it's just a difference in the information, and they should accept the payment if you re-submit it.


As for the rest of the arguments that are going on, NOT THE PLACE FOR IT.

[olhippie]

bind, why not shut the f=-=-= up

[Timothy Jacobs]

bind, why not shut the f=-=-= up

Not needed, at all.  If you guys don't stop bickering, this topic will eventually be locked.  This would be unfair to nanaycatering.  Seriously... 

[gifsrus]

If someone like bind walked into my office mouthing off like he did here he would exit my office extremely quickly minus his front teeth...

What nanaycatering wrote seems reasonable enough if he is finding no where else to turn for an answer - and what he wrote will NOT affect nor taint my opinion of 110mb...

What bind wrote will - because answers that bind provided seem more concerned with his own personal machismo than with objective "friendly" help...

Everyone has to learn - why not help them with consideration instead of insults...

[programming-resource]

bind you are being too much rude. This attitude is not so good. Give advice. You should be reported to a moderator. But I don't think there is any punishment otherwise I would have already done s. 110MB is a really good service. Don't why this happened. But they don't like frauds. Maybe they suspected you. They really hate frauds. Maybe they just misunderstood something. But I don't think there is any other service better than 110MB.

EDIT: I completely agree with gifsrus. Just look at his posts. How arrogant? I have never seen anyone ruder than bind. He is also rude to those who object his behavior.

[fiate2000]

Contrary to some people's opinion.  Being direct isn't being a dick. 

Agreed. But being rude to anyone is dick. There is a big difference between being direct and being offensive.

[adversus]

I wonder why 110mb doesn't rephrase that message. If there was no real abuse (and this isn't the first topic about this) then I can imagine that the phrazing of the email is quite a shock.

instead of:

Suspected fraud. Blocked from further purchases. Find another host please.

Abuse" from speedsuccess[ @ ] gmail.com

something like:

We regret to inform you that your purchase was rejected because we detected a possible fraudulent payment. If this is not the case, please open a support ticket on 110mb.com and we will resolve the situation as soon as possible.

Honestly I can see no good reason for the current phrasing, if the abuse is real those people won't be "scared" by some email, if the abuse is not real then people might feel very uncomfortable over it (as this thread proves)..

[andre]

It means your speedsuccess/110mb/merchant details -- don't match. Which in 95% of cases = definite fraud. Doesn't necessarily means your is. Business is better to be safe then sorry (getting chargeback).

[nanaycatering]

Thanks again. I'm still waiting for replies from the ticket and/or the email, but I guess what with the whole b15 thing they might be a bit swamped.